Case Study 1: Teaching Hydrocarbon accounting software

Problem

Long and costly employee onboarding process due to business specifics and software complexity

Actions

  • Creating e-learning courses proved to be more efficient than traditional methods such as mentoring or reading product documentation.
  • Collaborated with subject matter experts (SMEs) and hired service providers to develop over 15 online e-learning courses.
  • Additionally, I heavily assisted in establishing a certification program featuring hands-on exercises that I created using Java and Oracle DB.
  • To enhance the effectiveness and absorption of information, I also worked on improving the user experience (UX) of the e-learning courses.

Result

  • Over 250 employees completed the courses, reducing onboarding time from three months to two and saving approximately €600,000. Additionally, we offered these courses to customers during onboarding, creating a new revenue stream.
  • The certification program was completed by over 20 consultants, leading to onboarding cost savings of approximately €70,000.

Case Study 2: Resurrecting Vensafe dispensing

Problem

High manufacturing and development cost and lost trust of main stakeholders 

Actions

  • Led the transfer of software development from Norway to Lithuania and worked with an industrial designer to improve the solution's user experience.
  • Implemented an improved stakeholder management process to collect product metrics and user feedback.
  • Additionally, I led the development scrum team to produce a stable release ready for rollout while focusing on the most customer critical functionality
  • Throughout the stabilization, piloting, and rollout phases, I closely collaborated with customer service and market organizations to represent the product effectively.
  • Led the integration with AI driven age recognition solution (YOTI) to penetrate into new markets.

Result

  • Reduced product development costs by 70% due to salary differences, while performance increased by 37%.
  • Increased stakeholder engagement enabled the product to be initially released in Norway and Sweden (in over 1,500 stores) with minimal team effort and a 25% faster time to market.
  • Within two years, an improved version of the Vensafe product was updated in over 4,000 stores, reaching 1.5 million weekly customers.

Case Study 3: Growing Retail Suite SaaS product

Problem

High software maintenance risk and little value for customers 

Actions

  • Mitigated software maintenance risk by leading a remote, internationally distributed scrum team. 
  • Led the growing of Retail Suite solution offering by adding a support for DIGI scales.
  • Increased customer satisfaction by providing one SaaS solution for multiple products and minimizing the infrastructure costs
  • Designed and managed the Retail Suite implementation process for Coop Norge, including integration with customer systems, piloting, user acceptance testing, and migrating over 600 stores from the old on premise solution.

Result

  • Increased the solution's customer base by 47% by adding support for the additional DIGI scales module.
  • Successfully introduced a Strongpoint Retail Suite SaaS platform to over 1,000 stores
  • Saved customers over €1M in five years by improving the infrastructure utilization and maintenance costs of the SaaS solution.

Case Study 4: Innovating Ground handling SaaS

Problem

Increasing the value for customers to drive sales

Actions

  • In progress

Result

  • In progress

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